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FAQ

Don’t be left in the dust, read carefully!


Why were the BWR events postponed?

The BWR events had to be postponed as local officials could not commit to us having a valid permit for the original date due to Covid restrictions and guidelines. We had to establish new dates and are now July 18, 2021 for the San Diego and Aug 21, 2021 for the North Carolina event.

What If I cannot make the new date or am not comfortable riding in the 2021 event because of covid-19?

There are plenty of great options.

Defer or transfer to any of the events on our calendar for 2021 (4 events) or for any of the 2022 events. The registration can also be transferred to anyone else. Changes to registration can be made up until the week of your original event date. Instructions to transfer are below.

What if I have the “Fanshield Event Insurance” and cannot make the event because of travel restriction or other?

If you have the event insurance this is the info:

The event has been postponed and the policies will carry over to the new date. You can file a claim to https://claims.fanshield.insure/#/ with your email address and Policy ID:  
Please note that the insurance protection does not cover if the person who is filing a claim says that they cannot attend because of Covid or because they were infected with Coronavirus.
With that being said, the insurance is still valid if they cannot attend the event for other reasons: lay-off, death in a family, business trip conflict and sickness with note from the doctor (but no mention of coronavirus) and more.
For more information on Fanshield attendee protection and policy, you can use the following link for their FAQs: https://www.fanshield.com/coronavirus
Coverage holders remain eligible to submit claims for reimbursement according to the terms and conditions of their coverage, including for all listed Covered Reasons, such as those who are not able to attend an event, registration, or booking due to an unforeseen Illness or a delay or cancellation of Common Carrier transportation to the event, registration, or booking.WHAT IF AN EVENT IS POSTPONED TO A LATER DATE? If an event is postponed to a future date, policy holders’ coverage will continue through to the event’s rescheduled date. As we are notified of event postponements, we are proactively reaching out to policy holders to provide clarity as early as possible.

How do I transfer to my original registration to one of the 2021 or 2022 events?

Please follow the instructions below to complete the transfer:

  1. To make the changes, login to your Events.com account using the same email address as the one you used to register. Create a password to access your registration.
  2. Then from the dropdown menu Manage Registration, click on Edit Information

     

  3. Scroll all the way down. Do not forget to sign the electronic waiver if it was not already done by entering your full name the same way it is displayed on your registration.

  4. Click on Select Additional Items to see the Transfer Options section, click on your choice and Save.

  5. Proceed with checkout. You will receive a confirmation email with the original registration location but one of the items will list the location or date change and will be reconciled by the following Friday.

    By the end of the week, we will cancel your original registration and send you a new registration for the correct location/event.

     If you experience any technical difficulties, please email support@events.com with the issue and they will assist in resolving.

What if I am not receiving the frequent communications and updates in my email?

It seems like many of the email blasts going out are ending up in folders like “spam”, “promotions”, or “junk”. Many times, this can be resolved by searching for those and then allowing access or moving to inbox.

Where can I find event updates?

Information will be emailed out to our email list. Additionally, all information can be found and accessed on our website at https://belgianwaffleride.bike

Facebook: https://www.facebook.com/Belgianwaffleride

Instagram: https://www.instagram.com/belgianwaffleride

Can I do the event on my mountain bike?

The event is possible on a variety of bicycles including mountain, road (San Diego only), E-Bike, tandem and ElliptiGO—but choose your weapon wisely and a good gravel bike like the Canyon Grail is recommended.

What if I do not like waffles?

Blasphemy! Trick question as even though the Belgian Waffle Ride will make you cringe and suffer, everyone loves waffles!

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